How can we help you?
FAQ
Payment methods
Delivery
Which courier service will deliver my shipment?
We ship the goods via Fedex/DHL/UPS.
Is the delivery free of charge?
Free shipping to U.S. for order value over $100.
Is delivery to Canada, Australia, England or other countries possible?
If your shipping address is outside of US, please contact us for this via email qzy@rhkings.com.
What happens if the product I receive is defective?
When our products have defects due to improper manufacturing processes or transportation, RHKING will provide free product replacements.
If RHKING is unable to provide a replacement product, and repair is not practical or cannot be completed in a timely manner, RHKING may elect to refund the purchase price in exchange for the return of the product.
Return
What is the return policy?
If you don't think the product is suitable for you after you receive it, you can easily return it within 30 days (start from the date you receive the good). Please email us at qzy@rhkings.com the return request with: 1. Reason for your return; 2. Possibly photos or videos; 3. Your order number; 4. Return address. We'll respond to you ASAP
How do I exercise my right of return?
Please inform us of your decision by e-mail at the e-mail address qzy@rhkings.com within 30 days of receipt of the goods (period starts on the day of receipt of the goods).
What is the return address?
Once we receive your return request, we would notify you by email.
Do I have to pay the shipping cost for the return?
If there is any problem with the quality of the goods, then we will pay the shipping cost to return the goods. Otherwise, you have to pay the shipping cost.
Will I get all my money if I cancel my order?
Your order will be fully refunded if canceled within 24 hours of purchase. Please email us at qzy@rhkings.com if you decide to cancel the order. Orders canceled after 24 hours of purchase but before shipping will be subject to a 10% cancellation fee. We DO NOT accept cancellation requests if the orders have already shipped.
Security
Bulk Order
If I want to order more milling cutters, can you offer me a discount?
We are happy to offer a discount for bulk orders. Please contact us at qzy@rhkings.com before placing an order.